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To enable us to maintain our high standards, Lavenders has a policy of continuous improvement. We are currently preparing our plans for the coming year and we would greatly appreciate it if you would assist us in reviewing our standards of care and customer service by completing the enclosed questionnaire.

We are keen to hear your views and to ensure as far as possible that our future plans focus clearly and successfully on the needs and care of our Residents

As part of our continuing commitment to provide the best possible care for our Residents, we would greatly appreciate it if you would take a few moments of your time to complete this questionnaire. If you wish to remain anonymous we quite understand.

Questions out of 10 are (1 = Very Poor, 10 = Excellent)