Frequently asked questions

We are always happy to answer any queries you may have about life at Lavenders, but you’ll find answers to some of the most commonly asked questions here…

Here are some of the most frequently asked questions about Lavenders and what to expect from life here. If you wish to find out more about our external inspections, including our latest CQC report, you will find them here and we have a list of all fees and what is or isn’t included here

How do I know if I will like living at Lavenders?
We can offer you a trial visit or stay so that you have the opportunity to sample all that is on offer here. We know this can be a tricky time for everyone and our team is very experienced at sensitively handling the transition period when a resident first comes to live here. And of course, we are always happy to answer any questions you may have about life at Lavenders. 

What is the food like – and when is it served?
We have an excellent kitchen and several dining areas. Everything is cooked from scratch using locally sourced fresh ingredients wherever possible. A choice of seasonal menu is always offered, and all dietary requirements are catered for, including vegetarian, gluten free, lactose free and diabetic.

Breakfast is served from 7am and is brought to residents’ rooms on a tray so that they can enjoy it at their leisure. If a resident prefers to take all meals in their own room rather than eat in one of our dining rooms, that is, of course, perfectly fine.

The main meal of the day is Lunch (served at 12.45pm) and Supper, consisting of a selection of lighter dishes, is served at 5.45pm. We also serve afternoon tea and evening tea and coffee with snacks and our home-baked goods are always popular. 

Can I bring my own furniture?
You are very welcome to bring small items of furniture but for health and safety reasons we need to prevent rooms from becoming too cluttered. Please note that all items of furniture have to be fire retardant. Contact us for more information about this.

Will I be registered with a GP?
If you are already registered locally this will remain the same. If you are from outside the area we can register you with a GP of your choice, or you may leave that with the staff involved with your care. The district nursing team also visit and local GPs provide a regular weekly surgery within the home to ensure, where possible, continuity of care.

Can I get my hair done?
We have a hairdresser who visits our ground floor salon on Tuesday and Wednesday every week. You are also very welcome to invite a hairdresser or barber of your choice.

Who will take care of my eyes/feet/dental needs?
We have a domiciliary dentist and chiropodist who both visit Lavenders on a regular basis. We can arrange transport to opticians.

Can I get my dry cleaning and laundry done?
Laundry is collected every day and usually returned within 24 hours. We can arrange for dry cleaning to be taken to the local dry cleaners and collected for you.

Can I get my newspaper delivered?

Yes, the newsagent delivers every day. Your bill will be sent to you or whoever handles your financial affairs.

Will I still be able to enjoy a glass of red wine in the evening?
This is your home, so of course you can still have your evening drink – we are more than happy to order items like this for you, which are charged separately. Wine and Sherry are served with Sunday lunch.

Can I smoke?
No. Lavenders has a no smoking policy.

When can I receive visitors?
This is your home – you can receive visitors any time you wish – there are no restrictions on visiting hours.

How will I stay in touch with friends and family?
We have phone points in every bedroom, full Wi-Fi access and an open door policy when it comes to receiving visitors. We also send out regular newsletters to keep friends and family informed about our activities and events and we keep our Facebook page updated.

Will I get bored?
Definitely not. We have a very full schedule of activities, designed to suit all tastes and interests. From gardening club to exercise sessions and pet therapy visits and our very own choir group, there really is something going on for everyone. We also have a minibus with wheelchair access, which means we go for regular pub lunches and day trips. 

How will I know that my needs can be met?

The Proprietor/Registered Manager will endeavour to meet with you in your present environment to discuss your current needs or ideally, an assessment of your needs can be carried out during a visit to Lavenders.

Will I be able to see my Care Plan and Medication Notes?

You can request to see your Care Plan at any time.

Will the cost of care rise in the future?

Yes, is it likely to. If it is a concern, please speak with a member of our management team.

How can I see a copy of the latest Inspection Report?

Our Inspection Report is available to read here. If there’s anything in it you would like to discuss you can call any time and arrange to speak to the proprietor or registered manager.

How do I arrange to have a telephone in my room and how do I pay for this?

There is a telephone point in all rooms and connection can be arranged with BT. Bills will then be sent either to you directly or to whoever looks after your financial affairs.

We look forward to welcoming you